Coach Ultra

Support

Need help with Coach Ultra? Find answers below or reach out to our team.

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Email Support

Get help from our team directly

[email protected]
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In-App Feedback

Send feedback from Settings

Settings → Help & Feedback
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Response Time

We aim to reply within

1-2 business days

Frequently Asked Questions

How do I connect my wearable device?

Coach Ultra syncs with Apple Health (iOS) and Health Connect (Android). Go to Settings in the app and tap "Connect Health Data" to grant permissions. Make sure your wearable is already syncing to your phone's health app.

What data does Coach Ultra access?

We access sleep data, heart rate, heart rate variability (HRV), steps, and workout information. You control exactly which data types we can read through your device's health settings.

How accurate are the AI insights?

Our AI provides guidance based on patterns in your data, but it's not perfect. Insights are meant to help inform your decisions, not replace professional medical advice. Always consult healthcare providers for medical concerns.

How do I cancel my subscription?

Subscriptions are managed through your device's app store. On iOS, go to Settings > Apple ID > Subscriptions. On Android, go to Google Play Store > Menu > Subscriptions. Select Coach Ultra and cancel from there.

Can I export my data?

Yes! Go to Settings > Account > Export Data. You'll receive a download of your survey responses and insights. Health data can be exported directly from Apple Health or Health Connect.

How do I delete my account?

Go to Settings > Account > Delete Account in the app, or email us at [email protected] with the subject "Account Deletion Request". Your data will be removed within 30 days.

Why aren't my insights updating?

Insights require recent data. Make sure your wearable is syncing to your health app, health permissions are enabled for Coach Ultra, and you've completed your daily check-in. Try pulling down to refresh on the home screen.

Is my health data secure?

Yes. We use encryption for all data in transit and at rest. We never sell your data, and only share it with essential service providers who help operate Coach Ultra. See our Privacy Policy for details.

Troubleshooting Tips

App not syncing health data?

  1. Open your device's Settings app
  2. Go to Privacy & Security → Health (iOS) or Connected Apps (Android)
  3. Find Coach Ultra and ensure all permissions are enabled
  4. Force-close and reopen Coach Ultra
  5. Pull down to refresh on the home screen

Insights seem inaccurate?

  1. Complete daily check-ins consistently for at least a week
  2. Ensure your wearable is worn properly during sleep
  3. Check that your wearable's data is accurate in your health app
  4. Review your profile settings—incorrect info can affect recommendations

Subscription not showing?

  1. Make sure you're signed in with the same account used to purchase
  2. Go to Settings → Subscription → Restore Purchases
  3. Check your subscription status in App Store/Google Play settings
  4. If issues persist, contact us with your purchase receipt

Still need help?

We're here for you. Reach out and we'll get back to you as soon as possible.

Contact Support